Troubleshooting Techniques: What to do with bad information | Tech, No Babel

Troubleshooting Techniques: What to do with bad information

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On today’s Tech, No Babel: Troubleshooting Techniques: What to do with bad information

Troubleshooting Techniques: What to do with bad information

How to know you have bad information:
-The problem doesn’t make sense.
-Fixes don’t seem to work
-The piece doesn’t normally break this way
-The symptoms seem odd

How to clear up bad information:
-Ask about the location of the gear (is it close, is it in a well-lit area?).
-Ask for a description of the problematic piece, including any displays, or UI.
-Go back to basics, eliminate everything you can from the situation (aka “simple it down”)

Look for anomalies:
-What is present that shouldn’t be?
-What’s missing that should be present?
-What’s it doing that makes some of the information you’re getting wrong?

Design a test to figure out what is happening.
-How can you prove that the information you’re getting is bad?
-If you’re talking to someone else, how can you help them save face, while getting the right information?

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