Troubleshooting Techniques: What to do with bad information | Tech, No Babel

Troubleshooting Techniques: What to do with bad information

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On today’s Tech, No Babel: Troubleshooting Techniques: What to do with bad information

Troubleshooting Techniques: What to do with bad information

How to know you have bad information:
-The problem doesn’t make sense.
-Fixes don’t seem to work
-The piece doesn’t normally break this way
-The symptoms seem odd

How to clear up bad information:
-Ask about the location of the gear (is it close, is it in a well-lit area?).
-Ask for a description of the problematic piece, including any displays, or UI.
-Go back to basics, eliminate everything you can from the situation (aka “simple it down”)

Look for anomalies:
-What is present that shouldn’t be?
-What’s missing that should be present?
-What’s it doing that makes some of the information you’re getting wrong?

Design a test to figure out what is happening.
-How can you prove that the information you’re getting is bad?
-If you’re talking to someone else, how can you help them save face, while getting the right information?

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Paul Alan Clifford, M.Div.

Paul Alan Clifford, M.Div. has been a tech volunteer with Quest Community Church in Lexington, KY since 2000 and is the founder of, llc. He became part of the technology in ministry team when his church’s attendance was around 200 in one Sunday service and has witnessed it’s growth to 5,200 average weekly attendance in one Saturday service, four Sunday services in one online and two physical campuses. He literally wrote the book on podcasting in churches, twitter in churches, & servant-hearted volunteering, as well as writing various articles for publications like “Church Production” and “Technologies for Worship” magazines.