ProPresenter 6 Tutorial: Troubleshooting ProPresenter 6 | Screencast show

ProPresenter 6 Tutorial: Troubleshooting ProPresenter 6

Join the conversation; leave a comment below the video, or hit me up on Twitter (@PaulAlanClif)

ProPresenter 6 Tutorial: Troubleshooting ProPresenter 6

I had a problem. When I started ProPresenter 6, it would flash on and then off. This is how I fixed it.

[tweet “ProPresenter 6 wouldn’t start for me. This is how I found the problem and fixed it:”]

I first thought that the latest version might have a bug, so I downloaded the previous one from Renewed Vision’s download page. After installing it, there was no change.

So, I logged off of my current user and logged in as another. Pro6 worked great from another user account, so that told me that it wasn’t a problem on the system level.

Back, to my main account.

I did a search and found a list of files to delete to fully uninstall Pro6. Knowing that it probably wasn’t a file on the system level, I decided to ignore those delete user ProPresenter 6 files.

I made one change though. Instead of actually deleting the files or folders, I just renamed them, so Pro6 wouldn’t recognize them. I added a “-b” on the end of the name.

After going through three or four main folders, I found out that the “ProPresenter 6” folder in ~/library/Application Support/RenewedVision was the one causing the problem.

Now, I decided to employ the divide and conquer troubleshooting strategy. I also realized that Pro6 worked the last time I’d used it, which was in early August, so I further minimized the number of likely files to those with the August 14th modified date.

After renaming half, trying Pro6, and repeating, I found that the bad file was the “Default.pro6pl” playlist in the playlists folder. It’s an XML file, so I could open it up in a text editor to see if I could find out what the problem was, but I decided just to use the new one and call it a day.

How have you troubleshooted ProPresenter and what has your experience been with doing so?

Join the conversation; call 1-877-763-3246, leave a comment below the video, or hit me up on Twitter (@PaulAlanClif)

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About this show:

This show started with Renewed Vision’s ProPresenter software, but might include Photoshop, Final Cut Pro, or any of the other web services that churches might use.

If you do tech at your church or you use computers to advance your church’s mission, this show is for you.

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One Comment:

  1. Try restarting ProPresenter, then restart your computer. If that doesn’t work, try logging in as another user. Let me know the results.

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