Troubleshooting Techniques: Using the scientific method| Tech, No Babel

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On today’s Tech, No Babel: Troubleshooting Techniques: Using the Scientific Method

Asking a question: What is the cause of this problem?
Hypothesis: What you think it is
Prediction: If this is true, what is also true
Testing: Seeing if this aligns with reality
Analysis: Seeing if the hypothesis is correct

Repeat: If you’re correct, the results should be repeatable under identical circumstances.

Example: Switcher doesn’t work at all, no lights nothing.

Question: Why doesn’t it work at all?
Hypothesis: The outlet isn’t working
Prediction: If the outlet isn’t working, plugging the switcher into another, should cause it to work. Likewise, plugging something else into this outlet should cause that something not to work.
Testing: Plug switcher into another outlet, plug a known working piece into that outlet.
Analysis: Switcher works in new outlet. Lamp works in suspected bad outlet. Outlet isn’t the cause of the failure, unless it’s not sending enough electricity to power the switcher, but is for the lamp.

Repeat: Check if cord has an intermittent short, if switcher now works in the suspected bad outlet, etc.

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Paul Alan Clifford, M.Div.

Paul Alan Clifford, M.Div. has been a tech volunteer with Quest Community Church in Lexington, KY since 2000 and is the founder of TrinityDigitalMedia.com, llc. He became part of the technology in ministry team when his church’s attendance was around 200 in one Sunday service and has witnessed it’s growth to 5,200 average weekly attendance in one Saturday service, four Sunday services in one online and two physical campuses. He literally wrote the book on podcasting in churches, twitter in churches, & servant-hearted volunteering, as well as writing various articles for publications like “Church Production” and “Technologies for Worship” magazines.