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On today’s Tech, No Babel: Troubleshooting Techniques: Asking the right questions
In The Matrix, Trinity tells Neo, “It’s the question that guides us.” Then she asks, “Do you know what the question is, Neo?”
In troubleshooting, asking the right questions in invaluable. If you ask the wrong questions, you’ll get the wrong answers.
Troubleshooting is basically a logic game. You gather information and eliminate hypotheses that don’t fit. Whether you’re asking someone else or asking yourself, you need to ask the questions that reveal the information you need.
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